Shipping and Returns
Simple, clear, and OOF!-friendly policies — because nobody likes surprises at checkout.
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Processing: HALO and OOF! Products 1 business day.
K.I.S.S. products (hair care products.) are custom made and take 5 business days before shipping.
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Free Shipping: Orders $20+ (U.S.)
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Expedited Shipping and Gift Options Available.
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Returns: 30 days. Over 30 days? Reach out and let us know you concerns.
1. Shipping
Processing Time
We prepare your order with love (and speed!).
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HALO™ hair towels, scrunchies, and accessories ship within 1 business day.
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K.I.S.S. hair care products (shampoo, conditioners, etc) are custom made to order and require up to 5 business days for processing before shipping.
Once your order ships, you’ll receive a tracking email so you can follow it every step of the way.
💡 Because K.I.S.S. products are handmade in small batches, they take a few extra days.
Shipping Options
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Free Standard Shipping (USPS Ground Advantage) on orders $20+.
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Orders under $20: Carrier-calculated rate at checkout.
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Expedited Shipping: USPS Priority or Express
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Orders placed before 11 a.m. CT (Mon–Fri) → ship the same day
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Orders placed after 11 a.m. CT, on weekends, or holidays → ship the next business day
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Please note: Expedited shipping begins after the processing period, including the 5-day window for K.I.S.S. products.
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Expedited options available to the contiguous U.S. only
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Where We Ship
We currently ship within the United States, including Alaska, Hawaii, and U.S. Territories.
Sales Tax
Sales tax is automatically calculated at checkout based on your shipping address.
Need to Change An Address?
Reach out ASAP to customercare@weareoof.com before your order ships (we’re fast!).
Once an order is in transit, we aren’t able to reroute packages.
2. Tracking & Delivery
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Tracking link arrives in your shipping confirmation email.
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If your package shows “delivered” but you don’t see it: check with neighbors, mailroom, or front desk first.
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Still missing after 48 hours? Email or text us and we’ll help track it down.
3. Returns & Refunds
We want you to love everything OOF!. If something isn’t right, we’ll make it right.
Start a Return
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📧 Email: customercare@weareoof.com
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📱 Text: 512-222-7847
Must be requested within 30 days of receiving your order. Include your order number if possible and what you’d like to return or exchange.
Refunds
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Issued to your original payment method once we receive your return.
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Original shipping fees aren’t refundable (except for damaged/incorrect items).
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Banks may take up to 10 business days to post your credit after we process it.
Exchanges
Need a different color or replacement? Let us know in your return request and we’ll swap it if available.
Damaged or Incorrect Items
Email customercare@weareoof.com or text 512-222-7847 within 7 days of delivery with a photo—we’ll replace or refund ASAP.